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Questions that customers often ask...


  1. Authenticity
  2. Register at
  3. Shopping & Ordering
  4. Shipping and Delivery
  5. Gift Services
  6. Returns and Exchanges
  7. Online Shopping Safety
  8. Contact



Q: Are all of your products 100% new & authentic?

A: YES - only offers 100% original, authentic, new items


Q: Are your products come with original tags and packaging?

A: All of our products are sold with tags, gift receipt, authenticity tags, care card, serial number, dust bag (whichever applicable depends on brands).

[more info about authenticity...]


Register at

Q: Why do I need to register?

A: You will need to register with us if you want to make a purchase. By signing up, you also have the option to sign up for mailing list which includes notifications, new arrival and discount coupons!


Q: How do I register?

A: Click on "Log In" and "Create an account", fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sales notifications, new arrival and discount coupons!


Q: What if I forget my password?

A: Just click on "Forgot Password" and will email your password to your registered email address.


Shopping & Ordering

Q: How do I shop on


Step 1: browse products by category or brands

Step 2: to purchase, click on "Buy Now"

Step 3: after adding products to cart, you can either checkout or continue shopping

Step 4: click on "View Cart" on the top right to view your shopping cart

Step 5: follow the check out process

Step 6: order complete and wait for your dream bags!


Q: Do you take phone  or email orders?

A: YES. Send bag details (bag brand, bag name, style number) and buyer details (name, email address, phone number, shipping address) to:
sms: +6012-6558889, email:


Q: When will I receive email confirmation for my order?

A: You will receive an email confirmation of your order within minutes of completing your order online.


Q: What are the payment methods?

A: prefers bank transfer, win-win for both of us. To use credit card, 3% surcharge has to be added.


Q: Do you have a retail presence or a shop?

A: NO. are an online shop to maintain low overhead cost and pass the savings to you! Bag viewing by appointment is available in the following address:

Neutrosense Face & Body

Section 14, Petaling Jaya.
Same row as digital mall, turn left when you see Bank Islam.


Q: How do I use my credit or discount coupon?

A: credit coupon codes or discount coupon can be entered during the checkout process. The new total will be reflected before you confirm the order.


Q: How often do you receive new products?

A: receives new products every week continuously. Our catalogs are constantly being updated with new products, but we may sell out very quickly. If you would like to be the first to know our new products info and sales, you may wish to sign up our newsletter list.


Q: Do you ofer further discount?

A: No. is an honest seller who doesn't jack up the price and offer further discount to make customers happy. The price you get is definitely the HONEST, BEST and WORTHY price that guaranteed cheaper than retail.


Q: Why are similar bags has different prices from time to time?

A: All the branded bag prices are determined by the cost. If the cost is low, bag price is low. If the cost is high, bag price is high.  The price differences can be caused by - currency rate, shipping fee, state tax, custom tax. And also, for designer branded bags, the lesser the quantity in market, the higher price it wil be to fulfill the demands :)


[more info about shopping & ordering...]


Shipping & Delivery

Q: What are the shipping duration?

A: for in stock item - domestic shipping only takes 1 business day

International EMS Parcel - takes 3-5 business days

International Registered Parcel - takes 5-14 business days


Q: What is the cost for shipping within Malaysia?

A: FREE pos laju shipping to all orders within Malaysia, includes Sabah & Sarawak. Tracking number will be provided once posted.


Q: How to track my order?

A: We provide online tracking for your convenience. Just click on the Order Status link based on your order number, and you can track the status based on tracking number given.


Q: How soon will my order be shipped?

A: For product in stock - ship within 1 business day.  For pre-order items, waiting plus shipping time is about 3 weeks from the order date.


Q: Can I ship to my office or another residential address even if it is different than my registered shipping adress?

A: Yes, we do ship to an alternate shipping address. Except paypal user, we only ship to guaranteed shipping address to avoid fraud.


[more info about shipping & delivery...]



Gift Services

Q: Can I send someone a gift from

A: YES - offers gift services at RM20, which includes a gift box, handwritten gift card.


Returns & Exchanges

Q: What is your return policy?

E: cares for customers' satisfaction & happiness. We provide 7 days money back guaranteed period, for you to verify the authenticity of the bags. Full amount minus 10% stocking fee, will be refunded to customer who can obtain a written notice from boutique manager, that states that the bag is not original.


You may return your purchase in UNUSE, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit or money back in the original form only.


Online Shopping Safety

Q: How is my personal information kept safe?

E: use SSL encryption and the latest technology to ensure that your shopping experience is safe & secure. Secure Socket Layer (SSL) technology encrypt the information sent between your computer and our database to ensure the safety of your personal information.


Q: Will my email address remain confidential if I subscribe to newsletter?

A: We do not share email addresses with third parties. Information such as account or credit card numbers and demographic information are used only to process your order or send you our company newsletter and other email promotions pertinent to We generally send newsletter whenever we have special promotions.


Q: What is your privacy policy?

A: You can confident that any and all information submitted to our site remains confidential. By information you of our policy we are promoting trust and confidence, for all those who submit information, whether purchasing or requesting specific information and membership sign up.


[more info about privacy policy...]



Q: How to contact

SMS: +6012-6558889



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