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Frequently Asked Questions (F.A.Q) ~ |
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Have a question for PrettyDeal.com ? Simply select
from the categories below for complete information.
For any other unanswered questions, kindly fill up our
Contact Us form :)
Top Questions You Ask:
1) Are all of your products 100% new and authentic?
Read more...
2) How can PrettyDeal.com provide such great deals?
Read more...
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Questions about Shopping & Ordering |
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Q: Do you have a shop?
A:No. PrettyDeal.com are an online shop
to maintain low overhead cost and pass the savings to you!
Q:Do you take phone orders and online
orders?
A: Yes. Order online with PrettyDeal.com.
Send phone orders with bag details (brand, bag name, style number)
and buyer details (name, email address, phone number, address). Send orders
to +6012-6558889 (Malaysia), +65-82369914 (Singapore) from 10.00am -
6.00pm Monday-Friday.
Q: When will I receive an email
confirmation for my order?
A: You will receive an email confirmation
of your order within minutes of completing your order online or with
one of our friendly customer service specialists.
Q: Which products on the PrettyDeal.com
are in stock?
A: All products on PrettyDeal.com that are
in stock have a usually ships same business day. Normally, all
pre-order items are not in stock.
Q: How often do you receive new products?
A: PrettyDeal.com receives new product
continuously. Our catalogs are constantly being updated with new
products, but we may sell out very quickly. If you would like to be
among the first to know when we receive new items or have sales, you
may wish to consider signing up to our Newsletter list.
Q: Do you have a catalog?
A: You can only view PrettyDeal.com product
catalog online, our shopping cart consists of a full collection of
worthy deal branded handbags.
Q: Do you offer further discount?
A: No. PrettyDeal.com is an honest seller
who does not like to jack up the price and offer further discount to make
customers happy. The price you get is definitely the HONEST, BEST and
WORTHY price that guaranteed cheaper than retail.
Q: Why are some similar bags has different
prices from time to time?
A: All the branded bag prices are
determined by the cost. If the cost is low - branded bag price is low, if the
cost is high - branded bag price is high. The price differences can be caused by
- currency rate changes, shipping fee, state tax, custom tax. And also, for
designer branded bags, the lesser the quantity in market, the higher price it
will be to fulfill the demands :)
Q: When will my credit card be charged?
A: Your credit card will not be charged
until your items is ready to ship out. However, your credit card
company will put a hold on your card for the amount of the order
until the card is charged.
MORE INFO on Shopping & Ordering
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Questions about Authenticity & Product
Questions |
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Q: Are all of the products sold on
PrettyDeal.com authentic?
A: Yes. PrettyDeal.com only sells 100% new &
authentic designer bags and accessories. We at PrettyDeal.com stand
behind all of our merchandise. When you buy from us, you know that
you are buying authentic, first quality merchandise.
Q: Are your products defective or seconds?
A: NO. All of the items sold at
PrettyDeal.com
are first quality merchandise.
Q: Will my item arrive with all of the
original tags and packaging from the manufacturer?
A: All of our products are sold with
authenticity tags and original packaging. Some items may have dust
bags and boxes where applicable. Please review each item page to
inquire what packaging will come with your order.
Q: Do you take phone orders and online
orders?
A: At PrettyDeal.com, we concentrate on
keeping our overhead low and seizing unique opportunities to buy
designer merchandise at lower pricing than our competitors. We have
established excellent business relationships from a large database
of the world's most reputable suppliers for authentic designer
brands. We buy merchandise from cancelled orders, overproduced or
overstocked products, and company specific issues such a clearance
from a warehouse move. Please feel free to review a more complete
explanation at our page: MORE INFO on
PrettyDeal.com
Authenticity Guaranteed
Q: Does PrettyDeal.com have greater discounts
and sales?
A: Yes. Please a look at our Products Sale
Page for all of our current discounts.
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Questions about Returns |
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Q: Can I return a purchased item?
A: Yes. PrettyDeal.com will gladly accept
return or exchange of merchandise within 15 days of ship date in new
unused condition with all original tags still attached. Within
3 - 5 business days of receipt, PrettyDeal.com will refund your purchase
price, minus shipping, handling, gift packaging, and a 10% return
fee.
Merchandise can be returned within 7 days of receipt for an exchange
or full refund. Returns received after 7 days are subject to a 10%
restocking fee. That means that you may keep you item for up to 1
week without having to pay the return fee.
Refunds will be in the original form of payment. All items are
inspected when they are received at our location. Refunds are made
within 3-5 business days of receipt via a reversal of your payment.
A tracking number and insurance is not mandatory but highly
encouraged as we will not be responsible for a lost package.
Exchanges are also gladly accepted. We do not charge any extra fees
to exchange your item. Shipping is free for exchanges.
Your credit card on file will be credited for the purchase price of
the original item and charged for the purchase price of the new
item. If your new item is no longer available, we will issue a
refund instead.
Return / Exchange Conditions
* Return reasons:
* Products cannot be owned due to religion reasons (i.e: pig skin
for muslim)
* Products does not match the order made
* within 15 days of ship date of the product
* In new unused condition with all tags attached and original
packaging. No item will be accepted after it has been used.
* if your item is equipped with a "security tag", the item must be
returned with the tag still attached
* All returns must be accompanied by a copy of your receipt
* Please complete the Return Authorization Form before sending your
return:
* Your details: name, email address, phone
* Order details: Order number, order date, receipt date
* Returned items details: item name, price, quantity, reason for
return
Any item that is returned outside of these conditions may not be
eligible for and exchange / refund under our policy.
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